Privacy Policy

1. Controller

dashflow GmbH
Meiershofstrasse 30
8600 Duebendorf, Switzerland
UID / CHE-241.375.102

Contact for data protection matters:
hello@dash-flow.io

This Privacy Policy explains how dashflow GmbH processes personal data. It applies to our website https://dash-flow.io and all products and services that link to this Privacy Policy.

2. Name of register

Users, Customers, Marketing & Stakeholders Register

3. What personal data do we process, for what purpose, and on what legal basis?

Data subjects are customers, prospective customers, website visitors, and other stakeholders.

Categories of personal data:

• Basic information (name, username, company name, job title, preferred language)
• Contact information (email address, phone number, address)
• Billing and payment information
• Information from sign-up, support requests, demos, webinars, and correspondence
• Contract and relationship data (subscription details, usage data, orders, communication history)
• Technical and usage data (IP address, device ID, browser type, cookies, analytics)

Purposes of processing:

• Providing, operating, and improving our platform
• Managing accounts and subscriptions
• Invoicing and bookkeeping
• Customer support and training
• Service communications and (where permitted) marketing
• Events, webinars, and demos
• Security and fraud prevention
• Analytics and product development
• Complying with legal obligations

Legal bases (Swiss FADP/GDPR): contract performance, legal obligation, legitimate interests, and consent.

4. Sources of data

We primarily receive data directly from you and may also receive data from public sources or trusted third-party services as permitted by law.

5. To whom do we disclose data and do we transfer it outside Switzerland / EU/EEA?

We do not sell personal data.

We may share data with processors such as cloud infrastructure providers, payment processors, and analytics/support tools under strict data processing agreements.

For international transfers, we rely on appropriate safeguards such as SCCs.

6. How we protect data and how long we keep it

We use appropriate technical and organizational measures (including encryption, access controls, firewalls, and audits).

Data is retained only as long as necessary or legally required (accounting data typically up to 10 years).

7. Cookies and similar technologies

We use cookies for functionality, analytics, user experience, and (where you consent) marketing.

8. Your rights as a data subject

• Access
• Rectification or erasure
• Restriction of processing
• Data portability
• Withdrawal of consent
• Objection to processing

Swiss supervisory authority: FDPIC, Feldeggweg 1, CH-3003 Bern, https://www.edoeb.admin.ch

To exercise your rights, contact us at hello@dash-flow.io.

9. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The latest version is posted on our website with an updated date.